Privacy Policy

Privacy Policy We are committed to ensuring that your privacy is protected.

This Policy defines how we use and protect Data collected by us in relation to your use of the Web Site and any Services or Systems provided therein. Data is collected and stored in compliance with the EU General Data Protection Regulation (GDPR) and, unless we are obliged by law to do so, your Data will not be disclosed to third parties.

What we collect Home from Home Portsmouth Ltd holds basic contact information including names, phone numbers and email addresses for customers who have booked and enquired about staying in one of our properties. All the data we hold simply enables us to keep in touch for as long as you choose to hear from us. We will never sell your data or share it with any third parties. If you choose to contact us using the contact form on our home page or via any email link, the data that you supply will be stored by this website managed by promote my place and Smoobu (and are also subject to their privacy policy)

Enquiries will also be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) and used to answer queries about your booking and for making your booking. Bookings that come via a 3rd party (, Airbnb etc) allow us access to your data for the purposes of contacting you about your booking. Your data is held within their systems and is subject to their privacy policy.

If you choose to subscribe to our mailing list, the data that you supply will be stored in Mailchimp (and is also subject to their privacy policy) and will be used to send you offers and updates about our service. You may unsubscribe at any time. We collect only such Data as is necessary to provide you with the best possible service. If you agree to it via the pop-up Cookies Acknowledgement button, we use Cookies to collect statistics about how you use our site eg which webpages you visited and for how long. None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected.

Why do we collect the Data?

We request Data from you to enable us to respond to a request from you for information, to enable us to complete a booking as requested by you and, occasionally, send you promotional emails about special offers or other information which we think you may find interesting. We collect statistics about your use of our website via Cookies to enable us to refine our service offering eg by removing pages which are rarely visited and adding further detail to pages which are more frequently visited by users. We also collect data with your permission to send you email updates

Your Data Rights

You have the right to request details of the personal Data we hold about you (please use the Contact Us facility to raise your request and we will respond with a full list of any Data we hold about you). If you would like us to keep in touch with you about future bookings or any special offers we have. Please sign up on the home page. This data will be held by Mailchimp and is subject to their privacy policy You have the right to withdraw your consent for us to retain your Data at any point. Upon receipt of your instruction we will delete your Data after 180 days (the 180 day retention period is to enable us to respond to any Court authorised request from government or law enforcement officials for its disclosure). You have the right to lodge a complaint regarding our collection, retention or use of your Data with the UK Information Commissioners Office (ICO). Security We are committed to ensuring that your Data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

Thank you.

If you have any issues please contact us directly using the details on the contact us section on this website